Return Policy & Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not satisfied with your purchase, you may return it to us. Please see below for more information about our return policy.
RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition as when you received it and must not be damaged in any way.
RETURN PROCEDURE
To return an item, please contact customer service at info@ellsu.com to obtain a return address. Once you have received the address, pack the item securely in its original packaging and [include the proof of purchase].

REFUNDS
Once we have received your return and inspected the condition of your item, we will process your return or exchange. Please allow at least 14 days from the date we receive your item to process your return or exchange. Depending on your credit card issuer, it may take 1–2 billing cycles for the refund to appear on your credit card statement. We will notify you via email once your return has been processed.
EXCEPTIONS    
The following items cannot be returned or exchanged:
perishable items
underwear
gift cards
custom-made items
digital products
personal care products
hazardous materials
flammable liquids or gases
For defective or damaged products, please contact us using the contact information below to arrange a refund or exchange.

QUESTIONS
If you have any questions or concerns, please contact us through our Support Center.
NOTE
If the return is initiated by the customer, the customer is responsible for the shipping costs. The specific fee will depend on the express carrier you choose.